Support Service Level Agreement
This agreement covers support for Timesheet Reports and Gadgets Add-On for Jira. The support can be provided to customers that purchased the Add-On via Atlassian Market Place. This agreement may be revised.
When requesting a support via the channels listed below, customers can expect respond within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure resolving the problem.
The points of contact are the following:
Support can be requested in English, Russian or Czech language.
Customers can expect support during CET business hours, i.e. Monday - Friday, 10:0. AM - 6:0. PM
Support should not be expected on weekends or on Czech Republic public holidays, which can be found here.